Refund policy
Returns and Refunds
Eligible items, including discounted and clearance-priced items, may be returned within 30 calendar days of confirmed delivery. A discount alone does not affect return eligibility. Please contact us for approval before sending an item back.
Items must remain unworn except for a brief, careful fit check using a clean protective wig cap. They must be unwashed, uncut, unstyled and unaltered, with the original tags, lace, packaging and accessories intact. Please include your order number or proof of purchase.
How to request a return
Email contact@e-wigs-c.com with your order number, the item and the reason for return. We will provide the correct return address and instructions after approval. Do not send a return to our business address or the address on the original shipping label unless we instruct you to do so. Send an approved return within 7 business days of approval using a trackable service.
Return shipping costs
For returns not caused by a product problem—including a change of mind, color preference or fit preference—the customer pays return shipping. For confirmed defects, damage, missing contents or an incorrect item, EWIGSC pays the approved return shipping cost and any replacement shipping cost. Original shipping charges are not refundable unless required by law or the return results from our confirmed error.
Items not eligible for return
Unless required by law or confirmed defective, we cannot accept items showing wear or alteration; custom-made or personalized items; opened hygiene-sensitive accessories or consumable care products; gift cards or free gifts not separately purchased; or returns outside the approved period. Discounted items are otherwise subject to the same conditions as full-price items.
Damaged or incorrect items
If an item arrives damaged, defective, incomplete or different from what you ordered, please contact us within 7 calendar days of delivery with your order number and clear photographs or video.
Exchanges
Eligible items may be exchanged for another available item after the return passes inspection. We will confirm availability and any price difference. The customer pays shipping for preference-based exchanges; EWIGSC pays approved shipping when the exchange is caused by our confirmed error or defect.
Refunds
We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method for the amount actually paid. Please allow up to 10 business days after inspection for processing; your bank may need additional time.
Nothing in this policy limits mandatory consumer rights that apply where you live. Full details are available at https://e-wigs-c.com/pages/exchanges-returns-refunds.