Shipping & Delivery

1. Shipping overview

Available delivery methods, charges and estimated arrival dates are displayed at checkout based on the products in your order and the destination address.

Delivery estimates are provided in good faith and are not guaranteed unless expressly stated. Business days exclude weekends and public holidays observed at the fulfillment location or destination.

2. Order processing

Orders are processed after payment authorization and any required order verification. Processing time is separate from carrier transit time.

In-stock products are prepared as promptly as possible. Custom, personalized, altered, preorder or temporarily unavailable products may require additional time. Any product-specific lead time shown on the product page or in the order confirmation forms part of the delivery estimate.

Orders placed after the daily cutoff, on weekends or on public holidays begin processing on the next applicable business day.

3. Shipping methods and estimated transit times

The options offered depend on destination, parcel size, carrier availability and customs requirements. Where available, typical carrier transit estimates are:

• Standard delivery: approximately 7–12 calendar days after dispatch.

The delivery method and estimate displayed at checkout take priority over these general ranges. Customs clearance time is not included in international transit estimates.

4. Shipping rates and promotions

United States standard delivery costs $8. Orders with a merchandise subtotal of $195 or more qualify for free standard delivery. Standard delivery typically takes approximately 7–12 calendar days after dispatch.

Shipping charges are calculated and displayed at checkout. Rates may depend on destination, service level, parcel weight, order value and remote-area surcharges.

If free or discounted shipping is offered, the qualifying amount and eligible destinations will be stated with the promotion. Unless otherwise specified, qualification is based on the merchandise subtotal after discounts and before taxes, duties or other charges.

5. Tracking your order

Once your order is dispatched, we will send a shipping confirmation with available tracking information. Tracking may take up to 48 hours to show the first carrier scan.

If an order contains more than one parcel, you may receive multiple tracking numbers and delivery dates. Please check your order confirmation and carrier updates before contacting support.

6. International delivery

International delivery is available only to destinations offered at checkout. Certain products or services may be restricted by carrier or local regulations.

The customer is responsible for ensuring that products can be lawfully imported into the destination country and for providing any information reasonably requested by the carrier or customs authority.

7. Customs, duties and taxes

International shipments may be subject to import duties, taxes, brokerage charges or customs fees imposed by the destination country. Unless checkout expressly states that duties and taxes are included, these charges are not included in the product or shipping price and are the customer’s responsibility.

Customs authorities may delay, inspect or hold a parcel. We cannot control customs processing or undervalue an order, mark a commercial purchase as a gift, or provide inaccurate documentation.

If a parcel is refused because duties or taxes are unpaid, any recoverable refund may be reduced by outbound shipping, return shipping, customs charges and other costs incurred, subject to applicable law.

8. Shipping addresses and order changes

Please enter a complete and accurate delivery address, telephone number and email address at checkout. EWIGSC is not responsible for delay or loss caused by incorrect or incomplete information supplied by the customer.

Contact us immediately if an address needs to be changed. We cannot guarantee a change after fulfillment begins or the parcel has been transferred to the carrier. Carrier address-correction or redirection charges may apply.

Some carriers cannot deliver to P.O. boxes, military addresses, parcel lockers or remote locations. If the selected service is unavailable, we may contact you for an alternative address or delivery method.

9. Delivery attempts and returned parcels

A signature may be required. The carrier may leave delivery instructions, attempt redelivery or hold the parcel for collection. Customers are responsible for monitoring tracking and collecting a held parcel within the carrier’s stated period.

If a parcel is returned because of an incorrect address, failed delivery, refusal, non-collection or unpaid import charges, we will contact you after it reaches the designated return location. Reshipping fees and other recoverable carrier costs may apply.

10. Delays and events outside our control

Delivery can be affected by customs, weather, peak-season volume, transportation disruption, labor action, public emergencies, security restrictions or other events outside our reasonable control.

We will provide available information and reasonable assistance, but a carrier delay does not automatically qualify an order for cancellation or refund while the parcel remains in transit. Your mandatory consumer rights remain unaffected.

11. Lost, missing or damaged parcels

If tracking shows an unexpected delay, delivery without receipt, visible damage or missing contents, contact us promptly. Please retain the product, shipping box, labels and packing materials while the issue is reviewed.

We may request photographs, video, a signed statement or cooperation with a carrier investigation. Claims are subject to carrier deadlines, so please report:

• visible damage or missing contents within 7 calendar days of delivery; and
• a parcel marked delivered but not received within 3 calendar days of the delivery scan.

If loss or damage is confirmed, we will provide the appropriate replacement, refund or other remedy in accordance with applicable law and the circumstances of the claim.

12. Split shipments, preorders and custom products

We may divide an order into separate parcels to improve availability or delivery speed. You will not be charged additional shipping solely because we choose to split an order.

If an order combines in-stock and preorder, custom or backordered products, items may ship together when all are ready or separately where available. Product-specific production estimates are not carrier transit times and may change if additional verification or customization is required.

13. Contact us

For questions about shipping or an existing delivery, contact: