Exchanges, Returns & Refunds

1. Policy overview

Eligible products, including discounted and clearance-priced items, may be returned within 30 calendar days of confirmed delivery. A discount alone does not change return eligibility. A return must be requested and approved before the item is sent back.

All returns are inspected after arrival. Approval is based on the condition of the item and compliance with this policy. Mandatory consumer rights available where you live are not limited by this policy.

2. Return eligibility

To qualify for a return or exchange, the product must:

• be returned within the applicable return period;
• be unworn other than a brief, careful fit check using a clean protective wig cap;
• remain unwashed, uncut, uncolored, unstyled and unaltered;
• show no odor, makeup, skin product, adhesive, hair product, stain, damage or other sign of wear;
• retain all original tags, lace, ties and protective seals in their original condition; and
• include the original packaging, accessories, documentation and promotional gifts supplied with the order.

Please handle the product gently during inspection. Do not remove or cut lace, trim fibers, comb aggressively, apply heat or products, or alter the parting or construction until you have decided to keep it.

3. Items not eligible for return

Unless required by applicable law or confirmed defective, the following are not eligible:

• items showing wear, alteration, washing, cutting, coloring, styling or odor;
• custom-made, personalized or customer-modified products;
• opened hygiene-sensitive accessories and consumable care products;
• gift cards, free gifts and promotional items that are not separately purchased; and
• products returned without authorization or outside the approved return period.

4. How to start a return

1. Contact our customer-care team before sending anything back.
2. Provide your order number, item name, reason for return and clear photographs when requested.
3. Wait for return approval and the correct return address. Do not return an item to the shipping label address unless instructed.
4. Pack the approved item securely and send it within 7 business days of approval using a trackable service.
5. Keep the shipping receipt and tracking number until your return is completed.

Unauthorized returns may be refused or sent back to the customer.

5. Exchanges

Eligible items may be exchanged for another available style, color or product after the returned item passes inspection. An exchange is not reserved until the return is approved and availability may change.

If the replacement costs more, the price difference must be paid before shipment. If it costs less, the remaining eligible balance will be refunded to the original payment method. Customers are responsible for applicable exchange shipping costs unless the exchange is caused by our error or a confirmed defect.

6. Damaged, defective or incorrect items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete or different from what you ordered, contact us within 7 calendar days of delivery and include:

• your order number;
• a description of the issue;
• clear photographs or video of the product, packaging and shipping label; and
• any other information reasonably requested for assessment.

If the issue is confirmed as our responsibility, we will provide an appropriate repair, replacement, exchange or refund and cover reasonable approved shipping costs. Normal variation in color, fiber placement, measurements or screen appearance is not automatically a defect.

7. Return shipping and other costs

For returns unrelated to a product problem, including a change of mind, colour preference or fit preference where the item matches its description, the customer pays the return shipping costs. For confirmed product problems, including defects, damage, missing contents or an incorrect item, EWIGSC pays the return shipping costs and any replacement shipping costs. Contact us before sending a return so we can confirm the return address and shipping arrangements.

Original shipping charges are not refundable unless required by law or the return results from our confirmed error. Customers are responsible for any replacement shipping charge on preference-based exchanges.

We recommend tracked and insured shipping. EWIGSC is not responsible for an unauthorized return or a return package lost or damaged before it reaches the designated return location.

No restocking or restyling fee will be deducted unless the applicable fee was clearly disclosed before the return was approved.

8. Inspection and refunds

After receiving the return, our team will inspect the product for eligibility. We will notify you whether the return has been approved or declined.

Approved refunds are issued to the original payment method for the eligible amount paid. Please allow up to 10 business days after inspection for us to process the refund. Your bank or payment provider may require additional time before the credit appears.

Discounts and promotional codes are allocated to the purchased items as shown in the order. Refunds will not exceed the amount actually paid. Gift cards and store credit are refunded according to the original payment allocation and applicable law.

If a returned item does not meet this policy, we will explain the reason. The customer may be responsible for the cost of sending the item back.

9. Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes after payment or once fulfillment has started. Orders already shipped must follow the standard return process.

Custom, personalized or altered orders may become non-cancellable after production or modification begins.

10. International returns

International customers are responsible for return postage, customs documentation and any non-refundable duties or taxes unless the return is caused by our confirmed error or applicable law requires otherwise.

Marking a return accurately is the customer’s responsibility. We cannot reimburse charges resulting from incorrect customs declarations or packages refused by customs.

11. Contact us

To request a return, exchange or refund, contact: